Returns & Exchanges
At Sweetums, we want you to be completely satisfied with your beauty purchase, which is why we offer a 30-day window for returns on all unopened or gently used products. If a product doesn't meet your expectations, our team is here to ensure your shopping experience remains beautiful and stress-free.
Initiate Your Request
Log into your Sweetums account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization Number.
Pack Your Products
Securely place the beauty items in their original packaging, ensuring all lids are tightly sealed to prevent leaking during transit.
Affix the Shipping Label
Print the prepaid shipping label provided via email and attach it to the outside of your package before dropping it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, a refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing